From: "Janet Osorio" <XXXXXXXXXXXX@symantec.com>
To: "john@webword.com" <john@webword.com>
Subject: Norton AntiVirus 2002
Date: Mon, 4 Mar 2002 17:28:06 -0800


Hi Mr. Rhodes

   We are committed to continually improving our customers' experience and
   appreciated the thorough diary of your Norton AntiVirus install
   experience recently published on WebWord.com. We have already improved
   the experience in copies of Norton AntiVirus already in stores (by
   eliminating the reboot after uninstalling the old version of the
   product).  I have forwarded your article to the Norton AntiVirus team.

Thanks again,
Janet Osorio


Janet Osorio
Human Factors Engineer
Symantec Corporation
XXXXXXXXXXXXX@symantec.com