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07/21/2001 Archived Entry: "21-July-2001"
Hotmail's face-lift spurs complaints (CNET) -- "Hansen complained of minuscule font sizes and crashes to his computer when he tried to print. He also expressed irritation at the amount of unrelated content such as the ever-present MSN banner." (Comments: I've been able to avoid Hotmail and all of its problems. There are plenty of other good, but still free, web-based email services. Yahoo mail, for example, works just fine. Also, they are not trying to dominate the world and they are not trying to beat me over the head with monopoly power. What do you use? What do you think?)
Replies: 3 comments
Isn't it well known in psychology that people don't like change and even resist it? So when I hear complaints about change, even ones that "crash" a system I always think of something Jim Rohn says, "Give a speach and you'll get many reactions, some will criticize and complain. Why? Because they're the criticizers and complainers. Some won't know what's going on. Thier easy to spot, they're walking around going "I don't know what's going on." However, some find the good in it."
I'm not saying that the changes make it better or worse, I'm saying don't we need to get beyond spending mega amounts of time criticizing and complaining when we can spent that time making the world/internet/family better?
If you don't like it switch (I may), but don't clutter up the internet and my time with petty little complaints. If everyone who had a complaint would react by just going out and spending some positive effort on something worthwhile instead of complaining what kind of miracles would happen? Who knows.
Posted by Greg Day @ 07/21/2001 01:39 PM EST
I'm ticked off because another user of my workstation established a Hotmail account recently and (somewhere in that process) enabled a long dormant version of MSN Messenger to load automatically upon boot-up. None of the obvious uninstall options worked and the manual uninstall instructions I received from MSN tech support were ridiculous. ...all of this occurred despite some pretty strict security settings I established in IE.
Posted by JS @ 07/21/2001 07:22 PM EST
I would like to ignore some of the petty things in life. However, I am often driven to pay attention to those things. The small things often mean more than we think they do. The small things also can add up causing one or two major problems.
Another related issue is that what I think is "small" might be very large to some other person, and vice versa for something else. Again, this prevents me from ignoring the small things.
Finally, I agree that people should not complain more than they have to. Complaining should be minimized or not happen at all. On the other hand, constructive data gathering can be very useful. Given the right data and analysis tools, "complaining" becomes science. Rigor and control moderate the emotions and negative complaints.
John S. Rhodes
WebWord.com -- Industrial Strength Usability
Posted by John S. Rhodes @ 07/22/2001 12:40 AM EST
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