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07/23/2001 Archived Entry: "23-July-2001"

Getting usability out of the lab -- "In my experience a lot of companies did just throw things together. The difference with the web (and other interactive multimedia, software, etc.) is that the problems with a hard-to-understand brochure may not be noticed, while problems with an hard-to-use site are much more likely to be glaring because people need to interact with it—in a way they don't with materials intended for one-way communication."

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