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09/12/2001 Archived Entry: "12-September-2001 -- The User Advocate: September 5, 2001"
The User Advocate: September 5, 2001 -- "When you give information away, you create vacuums of knowledge. For instance, half of your employees might not know that they get vision benefits and reimbursements. By putting the visual reimbursement forms online, you're helping them out, but you're also creating new questions for those who didn't know they had that option or for those who don't know how to fill it out."
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