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09/13/2001 Entry: "13-September-2001 -- Effective Info Architecture"

Effective Info Architecture (Web Techniques) -- "Now, for your users. To better understand them, start by reviewing emails, letters, or comments that users or customers have already provided. This will identify their interests as well as areas for further investigation. Next, talk to them. Interview them about their needs, wants, and concerns. If you don't have direct access to your users, find people who do." (Comments: Good overview.)

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