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09/19/2001 Entry: "19-September-2001 -- CRM: Feeling the Pain"

CRM: Feeling the Pain -- "'Companies have been led to believe that they could install vanilla-type software into an enterprise-wide environment and get customized results. The marketing has been that these systems are plug-and-play, basically. But that is just not so." (Comments: Customer Relationship Management = CRM. CRM can work if the entire company gets involved. It is a lot like installing an ERP system.)

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