Replies: 2 comments
Contrary to the comments in this article, we have found through our usability testing that the pop-ups that we’ve incorporated in a web redesign project proved to be quite successful. The pop-ups were used to reference an “informational” icon that provides assistance with a particular piece of the page. Almost all of our test participants used the Info pop-ups and provided positive feedback. I would reevaluate the implementation of these if they did not work well for your project.
Posted by Scott @ 11/01/2001 02:44 PM EST
Let's draw a distinction with pop-ups. Users are inclined to accept a pop-up when it arrives in response to a specific information request. For example, in customizing a PC for purchase through Dell.com I can click for more information about specific hardware components. In seeing the pop-up appear I am inclined to view it because I expect it to contain valuable information.
Contrast that with pop-ups that appear unexpectedly. Those pop-ups are more likely to be considered advertising or useless information and be closed before the page loads.
Posted by JS @ 11/01/2001 04:55 PM EST