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11/01/2001 Entry: "1-Nov-2001 -- Deconstructing: Cisco.com"

Deconstructing: Cisco.com -- "Cisco may be “empowering the Internet generation,” but its Web site’s e-commerce capabilities demonstrate that this empowerment isn’t well understood in-house. I focused on the process of finding and purchasing a product from Cisco.com, and I have never found a more confusing and frustrating example."

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