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01/03/2002 Entry: "3-Jan-2002 -- Help for Customers on Net Still Mediocre"

Help for Customers on Net Still Mediocre -- "Among the retailers surveyed, only 30 percent responded to online customer service requests within six hours, and 18 percent took between six and 24 hours. Another 18 percent responded to online service requests in one to three days and one-third took longer than three days or did not answer the inquiry."

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