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01/21/2002 Entry: "21-Jan-2002 -- How Good Is this Software?"

How Good Is this Software? -- "When all is said and done, the customers’ evaluation of an application’s quality is what is most important. When they form this evaluation, they probably won’t make a list of all the defects they find, or time how long it takes to accomplish a task. Instead, they will use the software to accomplish whatever it is they bought the software for in the first place, and through this use they will form an opinion of how good the software is. Their opinion will be subjective."

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