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WebWord Weblog Posting Posting Date: June 09, 2002 Think Harvard's Elite? Try Southwest -- "Company spokesman Ed Stewart said the company operates with the idea that employees are No. 1, customers No. 2 and shareholders No. 3." (Comments: As the article states, if you take care of your employees, then they will take care of your customers. It is an interesting idea that seems to work for Southwest Airlines. In case you didn't know, Southwest is the only airline without a union and they might be the only airline to turn a profit this year.)
Reader Comments...
Matt, When you post news on WebWord you should not use your actual email address. Instead use something like "mattrhodescomNOSPAM@yahoo.com" so that the spambots won't pick it up. Posted by: John S. Rhodes on June 9, 2002 10:09 PM
This structure works for most service companies, it's not too difficult for many of us to come up with potential company names which should adhere to such a structure. Why shouldnt it work for IT companies? The only thing that comes to my mind is when I was reading the lines: "Some prospective employees are put off by the level of informality at the company" I immediately thought these people probably were in the IT industry before applying to Southwest... heh. Don't you think formalities is what ruins your love of your job the most? Do they not seem to be the biggest roadblock on your way to successfully reach your goal? Posted by: on June 10, 2002 10:31 AM
Anything that comes in the way of bi-directional communication between employees, whether it is a formal atmosphere, a discouraging boss, or protocol, can only harm a company. Posted by: MadMan on June 10, 2002 12:05 PM
MadMan, I'm curious and confused. Are you saying that talking to employees and having them talk back (i.e., bi-directional communication) is bad? Did you actually mean uni-directional communication? Posted by: John S. Rhodes on June 10, 2002 12:17 PM
John, I would like to think that what Madman means is to have anything (like a discouraging boss) come between two parties engaged in bi-directional communication... I see how this effects the productivity, enthusiasm and any other motivational factor that comes with the job. Nobody can work effectively nor efficiently when under the microscope of his boss. And formalities... unbelievable formalities, which actually serve no purpose in the corporation, actually help REDUCE productivity. Think about those times that you had to get one MEMO or even an EMAIL in the right formal language by having it revised 450 times by your manager or some other editor... how many projects could you have finished in that time? Unfortunately, it is part of the American corporate life and does not look like it will go away anytime soon.. Posted by: Must Remain Anonymous on June 10, 2002 02:05 PM
Doesn't matter if the Spam bots pick me up. Yahoo! has a filter for the incoming spam e-mails. I get a lot of spam anyway. Posted by: Matt on June 10, 2002 03:05 PM
John, what I said is (read my comment again) that anything that comes in the way of i.e., IMPEDES bi-directional communication can only harm a company. Mr. (or Ms) "Must remain anonymous" has understood it perfectly. Posted by: MadMan on June 10, 2002 03:37 PM
Glad to be of service MadMan. Posted by: Must Remain Anonymous on June 10, 2002 03:50 PM
Thanks Jack. Glad to know that I can count on you to expose me. I suppose that you'll wait until I am rich and famous? Ha! Posted by: John S. Rhodes on June 10, 2002 10:01 PM
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