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WebWord Weblog Posting Posting Date: July 12, 2002 Emotion & Design: Attractive Things Work Better -- "Therefore, it is essential that products designed for use under stress follow good human-centered design, for stress makes people less able to cope with difficulties and less flexible in their approach to problem solving. Positive affect makes people more tolerant of minor difficulties and more flexible and creative in finding solutions. Products designed for more relaxed, pleasant occasions can enhance their usability through pleasant, aesthetic design."
Reader Comments...
I've been saying this for years but the battle lies in trying to find "evidence" to help management believe the enhancement to the bottom line. Since I believe it, shouldn't everyone? ;^) Posted by: Tre on July 12, 2002 01:58 PM
Let them try something that's a pain to use and then have them use something that's a pleasure to use. Managers need direct experience before they'll believe you. Otherwise, they'll stick to what they "know" and will generally ignore anything difficult/new in order to minimize risk. An example of inertia in business. What I tell people is that: "If it's not usable, it's worthless.". You'll think it would be obvious. Posted by: Morris Cox on July 12, 2002 09:01 PM
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