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WebWord Weblog Posting Posting Date: August 23, 2002 Red-Faced Palm Blows Color Count -- 'When Palm first introduced its m130 handheld, industry analysts hailed it as a... pocket organizer with a full-color screen... under $300. ...the m130 may have made the $200 price range because it doesn't actually display 65,536 colors, as Palm has claimed. It actually supports 58,621 "color combinations" -- "approximately 11 percent fewer color combinations than we had originally believed," said Palm spokeswoman Marlene Somsak. ..."We want our customers to know we made this honest mistake," Somsak said. "We truly believed the m130 offered 65,000 color combinations. We want to offer an apology."' (MadMan comments: An "honest mistake"? Ahem, does Palm know the meaning of the word "testing"? More importantly, do they really believe customers will fall for the lame "we honestly didn't know" line? Thanks Techblog.)
Reader Comments...
While the human eye can detect millions of colors, does it really matter that the device doesn't include as many colors as it should? Probably not. I certainly don't care and I use an m130 all the time. But that isn't the point, is it. Instead, as MadMan states, Palm should have done testing. They dropped the ball. Fortunately, they are apologizing. Still, testing would have avoided the whole situation. Posted by: John S. Rhodes on August 23, 2002 01:35 PM
There is no need for testing! Palm originally said that the m130 display was 160x160x16-bit. They gave an erroneous technical specification! Either the hardware is capable of working as specified, or it is not. In this case, it was not. Instead of Palm admitting their error, they are trying to confuse people into believing otherwise. Don't fall for Palm's propaganda. Think critically! Posted by: Ron Zeno on August 23, 2002 02:07 PM
They could also compensate customers for the price difference due to the color number difference. Posted by: JB on August 23, 2002 04:51 PM
While Palm should be smacked for misrepresenting their technology, this really makes little difference to end users. How many people use a 160x160 pixel screen for anything that really requires true 16-bit graphics? This is an issue only technology buffs care about - Joe average consumer could care less. Still waiting for my Palm OS version of PhotoShop - nothing like a stylus for graphic design! Colors, we don' need no stinking colors! Posted by: Lyle - Usability Guru on August 23, 2002 05:11 PM
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