Book Excerpt - E-Support (Intranet Journal) -- "In this interview, Blyth Strachman talks about various aspects of planning, designing, and testing user interfaces, specifically the Cisco Product, Technology and Networking Solutions support pages. Blyth works for an IT group within Cisco called Advanced Customer Systems, which is responsible for building online technical support applications. Blyth is responsible for user interface design, testing, and production." (Comments: Thanks Michael.)