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WebWord Weblog Posting Posting Date: November 14, 2002 Shoddy search prevents worker success (News.com) -- "Ineffectual corporate search tools can be the biggest drag on employee productivity, costing companies as much as $15 million annually, according to new research." (Comments: It is amazing that Nielsen gets so much free advertising. Also, I find it interesting that the article title is focused on searching. Strange.)
Reader Comments...
John, this extract from the report may explain their focus on search: "Poor search was the greatest single cause of reduced availability across intranets we have seen, aside from the general lack of executive support and budget. Search usability accounted for an estimated 43% of the difference in employee productivity between the best and worst intranets."
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