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WebWord Weblog Posting

Posting Date: November 17, 2002
 

Add-Ons Add Up (Washington Post) -- "But fees also make it hard for consumers to comparison-shop for the best deal. The cost of the hotel room or the mail-order purchase or the rental car may compare favorably up front. But the "best" deal can be considerably less than best if that company is more aggressive about tacking on fees and surcharges at the tail end of a transaction or neglects to tell a consumer about them until the bill is presented." (Comments: I'm sick of fees. When I see them, I ask for a justification. I'm not a jerk about it. I just ask. If it isn't clear why there is a fee, I make a mental note: Do not do business with this company again. If I am forced to do business with the company, I make a different mental note: Continue to ask for a justification during every transaction and look for an alternative the next time around.)

 

  

Reader Comments...
 

Too right - and as charged pre-booking is constantly promoted by the cinema chains that use it, it becomes increasingly difficult to go to see a film without incurring this extra cost and also going through the security risk of an unnecessary remote card transaction.

There is a good companion article to this
here from the Manchester Guardian.

Posted by: James Tuddenham on November 18, 2002 08:36 AM


 

Ah, but the UK cinema chains do their best to remove this problem by making sure their on-line and telephone booking systems don't work! As I know, having spent part of the weekend trying to book tickets for the latest Harry Potter film.

Perhaps they need to charge the extras to pay for the work which needs to be done to get their booking systems working properly?

Posted by: Alan Fisher on November 18, 2002 09:31 AM


 

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