WebWord.com


If you want to know when new content is added to the site,
subscribe to the WebWord.com Usability Newsletter!

WebWord Weblog Posting

Posting Date: December 14, 2002
 

Where B2B exchanges went wrong -- "As the dust settles in the Internet shakeout, business owners are realizing that it's the market that matters--not necessarily the technology. In a new study, Wharton marketing professor George Day, consultant Adam Fein and analyst Gregg Ruppersberger look at the winners and losers in one sector of the Internet marketplace and come up with key lessons for incumbents and entrepreneurs alike." (Comments: Humans interact with Humans. That's the whole story, in my opinion. That is what we are trying to do over at Trodo. Give people some tools and get out of the way. Thanks Frank Lynch.)

 

  

Reader Comments...
 

It will be a cold day when the Internet replaces human interaction, and all those who thought it would deserved to get soaked. I thought it was very intelligent when ads like those from Merrill Lynch and Discover started appearing which reassured customers that personal interaction from either the retail broker or the customer service rep wasn't going away. The Internet is not and was not a 'thing,' it's merely a way.

The B2B Internet channel didn't deliver superior things, or with sufficiently greater convenience so as to make it eclipse the other channels.

Posted by: Frank on December 15, 2002 09:11 PM


 

Home | Moving WebWord | Cool Books | Hot Web Sites
Newsletter Archive | Services | Interviews | About WebWord.com

Subscribe to Webword.com
Receive the best free usability newsletter on the Internet.

 


URL: http://webword.com/weblog/

©1998-2005 by WebWord.com. All rights reserved.
Do not reproduce or redistribute any material from this document,
in whole or in part, without explicit written permission from WebWord.com.