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WebWord Weblog Posting Posting Date: January 07, 2003 Usability Testing: Myths, Misconceptions and Misuses -- "In this article, I identify and try to straighten out some common misconceptions about usability testing." (Comments: Via Ron Zeno.)
Reader Comments...
Good read! I am not sure I agree with "Results of usability tests do not tell how to fix any problems that are detected." - I think if there is an interface problem that keeps repeating itself, the fix or suggestion for that specific problem can often be very obvious. Think it depends on the task and also depends on the impact the change may have to other parts of the application or flow. What do other usability folks think? Posted by: Daniel Szuc on January 10, 2003 09:03 AM
the fix or suggestion for that specific problem can often be very obvious Can be obvious, especially in first iterations, when working with poor initial designs, etc. Completely different story when you're working with a well-refined design. And as Daniel implies, it's hard not to introduce new problems with each fix.
I agree with the statement Daniel quoted - testing points out problems, but won't give answers. Even if you question people directly, they can't tell you what to do, or (often) what they'd like to see instead. It just identifies a snag spot. Another great article by RZ! (OK, end of fan club review.) It is a good article to share for information and/or further discussion, especially with team members who aren't familiar with user centered design, usability testing, and the difference between the two. Posted by: Lydia on January 13, 2003 10:17 PM
Whoops, sorry, the article is via Ron Z. Still a great article, of course! Posted by: Lydia on January 13, 2003 10:19 PM
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