Success or Failure: Human Factors in Implementing New Systems -- "Some key factors in the success of any implementation project have little to do with technology. It is important to have the right individuals and to have clear processes in place for decision making and project management. Obtaining buy-in from all of the stakeholders, clearly defining players' roles, knowing how decisions will be reached, and having a clear understanding of the expected outcomes are all critical to success." (Comments: This is a PDF.)