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WebWord Weblog Posting Posting Date: February 17, 2003 Why I'm flying JetBlue tomorrow (and not American) -- "I checked the AA website the day before leaving and saw that I had no assigned seat, I called the airline, spoke with two representatives, and they basically said I couldn't have the seat I reserved. They did not listen to my point of view and insisted that I accept theirs." (Comments: What is American Airlines? Their web site. Their representatives. Not a big company, but a web site and couple of people. When a person says They this is what that person means.)
Reader Comments...
As I wrote Dave: "I've been a devotee of jetBlue since their very first midnight departure from OAK. I've never had anything less than an enjoyable experience - I mean, they're not Virgin's Upper Class or anything, but they know it. The seats are comfortable, the check-in and boarding are reasonably humane, and the staff appears to have none of the outright rudeness that afflicts the major carriers. If I could, I'd never fly anything but, domestic." Which I now reiterate to you, here. My verdict? CE-wise, they get it. Posted by: Adam on February 18, 2003 02:25 AM
And they have a really ripping website too! Posted by: Remind me why we're here again? on February 18, 2003 07:49 AM
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