Expanding the Approaches to User Experience (Boxes and Arrows) -- "Jesse James Garrett’s “The Elements of User Experience” diagram (17kb PDF) has become rightly famous as a clear and simple model for the sorts of things that user experience professionals do. But as a model of user experience it presents an incomplete picture with some serious omissions—omissions I’ll try address with a more holistic model." (Comments: Talking About the Elements of User Experience)