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WebWord Weblog Posting Posting Date: April 13, 2003 Lou Rosenfeld and Steve Krug on UX -- "I don't think I've even ever actually used the phrase "user experience" with any of my clients; I'm just a usability consultant. I'm like the guy who just does tires. I may stray into rims and balancing and occasionally tackle a frozen lug nut if it's not too complicated, but mostly I just stick to what I know: tires. (Uh, usability)"
Reader Comments...
The problem I've head with using the term "user experience" is that it's all-encompassing. It covers design, information architecture, marketing and sometimes even software development. This creates some political problems 'cause they don't want some dude with a seemingly dubious title comin' outta left field tellin'em what to do. These are the problems I've had when I tried to propose the establishment of a user-experience driven design department. The result? They moved me into software development, and the rest of the designers... well, they continue to "draw purdy pitchers". Posted by: Francis Wu on April 14, 2003 01:21 PM
I like the term "user experience" but I prefer to stick to "usability" as I can be more specific about what I do and hopefully how I can add value. I see usability as a subset of "user experience" Posted by: daniel szuc on April 19, 2003 10:07 AM
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