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WebWord Weblog Posting Posting Date: April 22, 2003 Trust by Design (Peter Morville) -- "Amazon, Epinions, Yahoo, eBay, and Google have all displayed this same confidence. By relaxing control and trusting their users to write product reviews, evaluate peers, describe resources, trade fairly, and link intelligently, these companies have reaped great rewards."
Reader Comments...
That wiki thing looks interesting. I'm surprised that I never heard of it before. Posted by: Ralph on April 22, 2003 12:04 PM
I haven't even read Peter's article yet, but thought I'd add Wiki to the list...looks like he's covered it. Wiki is an amazing concept to try to explain to business people. Most people can't fathom giving nearly total control to edit all content to all users. It's a very trust-oriented approach (with a few safeguards behind the scenes). In practice it's surprising how few problems there are - maybe more proof that people ARE inherently good. Now off to read that article... Posted by: Lyle - Usability Guru on April 22, 2003 10:07 PM
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