Software Design with User Interface Patterns: Centered on the User (SAP Design Guild) -- "In the development of mySAP Customer Relationship Management (mySAP CRM) 3.1, SAP focused on the concerns and needs of the users – with the people-centric user interface approach." (Comments: Have you ever used SAP? I have. Shudder. I wonder if mySAP CRM is easier to use than SAP.)