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WebWord Weblog Posting Posting Date: June 10, 2003 Remote Online Usability Testing: Why, How, and When to Use It (B&A) -- "However, this technique is very well suited for instances in which traditional in-person usability is not possible, whether for logistical, financial, or political reasons. In many situations, the benefits of getting user feedback, albeit of a somewhat limited type, far outweigh the possibility of getting no feedback at all." (Comments: Boxes and Arrows keeps publishing more and more on the topic of usability. Hmm.)
Reader Comments...
I just conducted my first remote tests last week so this article was pretty timely. The process I followed was pretty much as they described, with the same pros and cons. It was a bit odd not being able to see the person at first, but I was fortunate in that both of the participants I've worked with so far were quite vocal, so that made a big difference. I've gotten lots of good feedback so far so I'd agree that the data gathered makes the awkwardness and logistics worth it. Posted by: Jen on June 11, 2003 09:56 AM
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