|
WebWord Weblog Posting Posting Date: June 23, 2003 Dumb Vendor Driving -- "There are plenty of examples where vendors spent so much time worrying about all the wrong stuff that they took wrong business turns. There was 3Com's obsession with Novell; Novell's (or substitute any vendor name here) obsession with Microsoft; Microsoft's obsession with market control; Oracle's obsession with anything it's not currently involved in. And the list goes on. Shouldn't user satisfaction be the No. 1 concern?"
Reader Comments...
"Shouldn't user satisfaction be the No. 1 concern?" Not if you're a public company, maybe not when you're private. Even then, market and business conditions dictate much whether or not a business succeeds. Ignoring them is naive if not suicidal. And then there's the case where customers are not product users...
Comparing what the tech industry does to competitive business practice is like saying The Little Rascals is fine Opera. The egos drive much more "strategic planning", the reality distortion fields are set on "high" and lunacy reigns. Posted by: on June 24, 2003 08:40 AM
All the more reason for them to focus on just one or two things that will most likely insure success. Rarely is customer satisfaction so important. Posted by: Ron Zeno on June 24, 2003 06:39 PM
Home | Moving WebWord | Cool Books | Hot Web Sites
URL: http://webword.com/weblog/ ©1998-2005 by WebWord.com. All rights reserved. |