Design Patterns: An Evolutionary Step to Managing Complex Sites (Spool) -- "When your organization's web site or intranet has hundreds of contributors, how do you ensure that every page is high quality and extremely usable? Especially, if these contributors have never designed a web page before? This is a problem that many of our clients are facing and they've tried a myriad of solutions, such as centralized approval processes, standardized templates, and style guides, all without success. However, the one solution that really excites us is now gaining a lot of attention -- design patterns." (Comment: The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience)