Posting Date: September 12, 2003

Contempt of Consumer: It's a Real Crime -- "We're making those people -- our customers -- angry. In our race to make as much money as possible (as fast as possible), we take time and resources and esteem and careers and use them up as fast as we can. We've lost sight of what it means to treat customers with respect. We also disrespect our shareholders, our employees, and our government -- but it's all part of the same problem."

Reader Comments...

Puts me in mind of one of my favorite business tag lines:

We're not about making money, we're about making customers.

Posted by: Matthew Oliphant (formerly fajalar) on September 13, 2003 12:11 PM

Voice mail hell comes to mind:

Best: An actual human answers
Second Best: A short, well-designed tree with escape to a human possible at any time.
Worst: One that is confusing, longwinded, has no escape to a human, and doesn't have the choice you want, so your only choice is to hang up.

Posted by: Ralph on September 18, 2003 12:39 PM

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