|
WebWord Weblog Posting Posting Date: September 25, 2003 A Complaint Box Turns Frustration Into Fun (New York Times) -- "The outpouring of hotel horror stories led him to create This Is Broken (www.thisisbroken.com), a forum where consumers can air their gripes about everything from hidden hotel costs to baffling error messages to bad road signs.
Reader Comments...
Quick question: What This Is Broken post got anyone, anywhere, to "fix" their broken product? Or is this just to diffuse the anger of the (otherwise completely impotent) user? Posted by: on September 25, 2003 08:08 AM
Quick answer: Read the whole article. Posted by: on September 25, 2003 08:29 AM
A visit to the www.thisisbroken.com site made my morning. I especially enjoyed the “exit sign” (entry for September 24, 2003)…such lovely blue signs. Posted by: Arne Gleason on September 25, 2003 09:36 AM
Quick reread of the article: Changes = little and none. There may well be something in the future, but it is mostly about letting off steam. Not getting anything fixed. Posted by: on September 25, 2003 02:34 PM
Just tried the link - it appears to be, um, broken. Posted by: Michael Batey on September 26, 2003 04:25 AM
Seems to be working right now. You do have to subscribe to NYT online to access it though. Posted by: on September 26, 2003 09:18 AM
We enjoy supporting registration-required web sites. Who on earth wants to support the free and open flow of information? Lock our doors; it's a dangerous world out there! Posted by: Sneed on September 26, 2003 10:04 AM
Sorry, it was thisisbroken.com that wasn't working - seems okay now though. Totally agree about the registration issue Sneed - the New York Times is a newspaper, not a consultancy. Posted by: Michael Batey on September 26, 2003 11:13 AM
Sorry, it was thisisbroken.com that wasn't working - seems okay now though. Totally agree about the registration issue, Sneed. The Independent in the UK has recently started _charging_ for content. They're a newspaper, not a consultancy - aren't they? Posted by: Michael Batey on September 26, 2003 11:14 AM
This effort is only a few months old - how much change do you expect in such a short time? How much change have *your* efforts produced? I thought so. Posted by: on September 26, 2003 01:58 PM
I far prefer the www.baddesigns.com site - more focussed on things which are bad by design, and not accident or evolution like the thisisbroken.com site. The former also goes into more detail discussing the problems. Posted by: Eric on September 26, 2003 09:27 PM
Home | Moving WebWord | Cool Books | Hot Web Sites
URL: http://webword.com/weblog/ ©1998-2005 by WebWord.com. All rights reserved. |